Contact Us

If you didn't find the information you needed in the FAQ section we're happy to help. Contact us by phone, mail, or by filling out the form below. Our local customer service staff is here to serve your needs.

Contact Us by Phone

Call us at 1-800-321-3950

Our Customer Service Representatives are available to assist you:

M-F 7am - 11pm; Sat 9am - 5pm ET


You can access our Interactive Voice Response (IVR) unit by telephone seven days a week, 24 hours a day.

Contact Us by Mail

If you have questions or comments, please contact us at:

Credit First National Association

BK-11/Customer Service
P.O. Box 81315
Cleveland, OH 44181-0315

Bill Pay Address

Credit First, N.A.
P.O. Box 81344
Cleveland, OH 44188

Contact Us Online

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