CFNA Sign In Key is an extra layer of identity verification before you can access your CFNA.com account. When you see your CFNA Sign In Key, you know you are on CFNA’s authentic website and not a fraudulent website. If you Sign In from an unrecognized device, you will be asked to answer a security question before you can continue signing in.
Signing in requires three steps:
Enter your User Name and click Sign In.
Confirm your CFNA Sign In Key image and phrase to ensure you are on the authentic CFNA.com site.
Enter your Password and click Sign In. Do not enter your Password if you do not recognize your CFNA Sign In Key, and please contact us immediately at 1-800-321-3950.
If you have not selected your CFNA Sign In Key, you will be prompted to do so before you can access your account. Also, if you Sign In from an unrecognized device, you will be asked to answer a security question before you can continue signing in.
It helps keep your identity safe in two ways:
It helps you confirm that you are at our authentic CFNA.com site and not a fraudulent website.
It helps us confirm that it's actually you accessing your account because the process helps us verify your identity. If we don't recognize your computer, we will ask you one of your security questions as an additional line of defense against unauthorized access to your account.
If you have not yet chosen your CFNA Sign In Key image and phrase, and three security questions when you first signed in to our site, you will be prompted to do so the next time you Sign In.
Yes. When you Sign In to CFNA.com for the first time, you are asked one of your security questions. You will then have the option to choose Trust this device. If you select that option, a cookie is used so you are not challenged with one of your security questions the next time you Sign In. This cookie only tells us you are using a trusted device and does not track any personal information. No other website can read or use this cookie.
If you Sign In from an unrecognized device and/or choose not to Trust this device, CFNA.com will ask you one of your security questions to verify your identity. No cookies will be used in that instance.
Security questions prevent unauthorized users from accessing your CFNA.com account. It’s an extra layer of security should an unauthorized user manage to Sign In with your User Name and Password.
It is extremely important, however, to keep your Password safe and secure. If an unauthorized user gains access to a device that you have set as a trusted device, the unauthorized user will not be challenged by a security question.
If you recently cleaned or removed cookies from your device, CFNA.com won’t recognize it as a trusted device. As a result, you will be asked to answer one of your CFNA Sign In Key security questions to confirm your identity.
Yes. To make changes, follow these instructions:
Sign In to your CFNA.com account.
Under My Profile, select Security Settings.
Change your image, phrase or security questions.
If you previously selected the Trust this device option to avoid being challenged by a security question, you can reset this option:
Sign In to your CFNA.com account.
Under My Profile, select Trust this device.
Select Require answer to security question.
You will need to contact Customer Service at 1-800-321-3950. You will be asked to verify your account information. Once confirmed, the Customer Service Representative will reset your security questions. You will then be able to configure your CFNA Sign In Key security questions to your preferred settings once you Sign In again.
For user names and passwords, go to the sign in screen and click on Forgot User Name or Password. Through a series of prompts, you will be asked to provide identifying information including your nine-digit account number, the last four digits of your Social Security number, your date of birth and the answer to your security question.
If you forgot your security question response or need additional help contact Customer Service by clicking here or call 1-800-321-3950 for assistance. Otherwise please follow the prompts to retrieve your User Name or reset your Password.
Yes! You will not be required to change your current username or password. If you would like to see an image of our former website, please click here.