If you suspect fraudulent activity on your account or another person has improperly obtained access to your CFNA account, please call us at 800.321.3950 or send an email to CFNACustServ@CFNA.com.
CFNA may send emails to cardholders focusing on services to support their account or promotional offers permitted by the credit card agreement. CFNA will not send you an email to ask you to reset your login credentials or supply account information through an email.
Log in to CFNA.com to manage your account.
Additional resources:
How to respond to a data breach
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Android is a trademark of Google LLC.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google LLC.
Identity verification upon application
To protect you against identity theft and fraudulent activity, additional verification of your identity during the credit card application process may be requested.
Paperless statements
Subscribing to paperless statements helps protect financial statements from inappropriate access and tampering. To go paperless with CFNA, log in, select the Profile icon, select Account Management and select Paperless Settings.
Secure connection
CFNA uses 256-bit encryption to ensure data is protected with the highest level of security. This helps to protect information as it travels over the internet between your device and CFNA.com. Check your browser address bar to confirm there is a secure connection to our website designated with a lock icon.
High security standards
CFNA.com is regularly scanned for vulnerabilities and malwares. You can access the latest report by clicking on the Norton Seal located within the website footer.
Two-step authentication
Two layers of identity verification are performed before logging into CFNA.com. Additionally, an unrecognized device triggers email verification before a login can occur.
Session timeouts
Your CFNA.com session will expire after 15 minutes of inactivity.
Protected credentials
Your credentials are stored using strong hashing algorithm in a secure environment.
Limited failed login attempts
CFNA online accounts are locked when there are up to five invalid login attempts in a span of 24 hours.
Masked sensitive information
Account numbers are partially masked using asterisks to help protect personal information.
If you suspect fraudulent activity on your account or another person has improperly obtained access to your CFNA account, please call us at 800.321.3950 or send an email to CFNACustServ@CFNA.com.
CFNA may send emails to cardholders focusing on services to support their account or promotional offers permitted by the credit card agreement. CFNA will not send you an email to ask you to reset your login credentials or supply account information through an email.
Log in to CFNA.com to manage your account.
Additional resources:
How to respond to a data breach
Create and manage your online credit card account
Creating an online account allows you to quickly monitor and manage your account 24/7.
Go paperless
Paperless banking is safer because your account is protected by a password and safety questions while avoiding potential lost or stolen paper statements. To go paperless with CFNA, log in, select the Profile icon, Account Settings and Paperless Settings option.
Keep personal information up to date
Protect your identity and ensure your address, phone number, and email address are kept current with CFNA.
Protect your device and computer
Invest in anti-virus and firewall software to protect your personal devices.
Log out of secure websites
Log out of CFNA.com. Be sure to close your browser when you are finished with online banking.
If you think there is an error on your statement, please keep in mind that all disputes must be made within 60 days after the error appeared on your statement. If you want to stop payment on the amount you think is incorrect, you must contact us at least 3 business days before an automated payment is scheduled.
If your dispute falls within those parameters, we ask that you please notify us of the dispute. You can log in to your account and use the online form under the “Card Services” button to submit a dispute. Or write to us at CFNA, BK-11/Customer Service, PO Box 81315, Cleveland, OH 44181-0315. In order for us to best serve you, please ensure you include the following information in your letter:
Again, in order to investigate your dispute, we are required to receive the dispute notification in writing.
We don't want to see you go. Log in to your account to learn more about your card benefits and how your card helps you take on unexpected automotive repair and service costs.
If you choose to close your account call us at the Customer Service number on the back of your credit card.
When you log in to CFNA.com for the first time on or after April 26, 2023 or from a new device you will be asked to verify your account with email. After your first log in you will have the option to verify with email, text, or phone call. Your Verification Code will be delivered to the email address or phone number used in your online Profile.
Logging in requires 3 steps.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Android is a trademark of Google LLC.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google LLC.
Here are questions and answers to the most common log in issues:
You can view and adjust your Security & Account Settings by logging into your online account. Tap on the Profile icon to manage your settings.
To read more about CFNA multi-step authentication, go here.
Here are the top features available in myCFNA Mobile:
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Android is a trademark of Google LLC.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google LLC.
Remember to bring your CFNA Credit Card when you are ready to make a purchase at a participating automotive retailer.
However, participating automotive retail locations can also connect your tire and service in-store purchase with your CFNA account. You will need to show the store associate a valid government-issued photo ID to process your transaction.
Call Customer Service at 800.321.3950 to report your card lost or stolen. Representatives are available during the following hours:
Monday-Friday 8AM - 9PM ET
Saturday 9AM - 5:30PM ET
Choose the following methods to pay your CFNA bill:
Credit First N.A.
PO Box 81344
Cleveland, OH 44188-0344
To avoid receiving a late payment fee, you must pay the full minimum payment amount as indicated on your statement.
Payments made through CFNA.com, our automated phone system, or through a Customer Service representative prior to 11:59PM ET will be credited as of the same business day. Payments made through these methods after 5PM ET may not be reflected on your account for up to 1-2 business days.
Payments made by check must be received by 5PM ET at the payment address shown on your statement to be credited as of the same business day. If received after 5PM ET, the payment will be credited as of the next business day.
If you have already created an online account for your old credit card on CFNA.com, you will use this existing account to manage your new credit card. Keep in mind, however, that the new card may be displayed when you Log in to your account.
If you do not have an account on CFNA.com, please create your online account now. Once created, you can view statements, make payments, and much more.
Log in to easily access your information, address your cardholder needs, and self-service your account under the Card Services section.
Log In to Message UsPhone
Customer Service
800.321.3950
Monday–Friday 8AM – 9PM ET
Saturday 9AM – 5:30PM ET
Access our automated self-service phone system seven days a week, 24 hours a day.
Customer Service
CFNA
BK–11/Customer Service
PO Box 81315
Cleveland, OH 44181–0315
Bill Pay
Credit First N.A.
PO Box 81344
Cleveland, OH 44188
IMPORTANT: You will need to use your full credit card number as the account number when paying your bill.
Media Relations
If you are a credentialed member of the media looking to speak with a member of the Bridgestone Americas Communications team, please call 877.201.2373.